30 days unconditional refund process valid for purchases made as of 13.01.2024

  • Our customers can return the products in our store within 30 days without giving any reason.
  • Products subject to unconditional return must be in standard sizes offered in our store. Personalized products ordered in different sizes are excluded from the scope of unconditional returns.
We regret to state that during the unconditional return process, our customer must meet the following obligations. Unfortunately, due to the sustainability of our company, we cannot cover these expenses. We hope you will understand this.

1- Round trip shipping fee
2- Printing fee on the product (We consider the print on the product personalized because it is an image selected from thousands of images, even if it is in our gallery. Unfortunately, it is not possible for us to use this image again, so our customer should not send this image when returning the product and should keep it to himself.)

 

Additional substance;

If the commitments set out in this additional clause conflict with the general agreement, this additional clause shall prevail for the benefit of the customer.

SALES AGREEMENT

PARTIES

This Agreement is deemed to have been accepted between the following parties under the terms and conditions set forth below.

RECEIVER’; (hereinafter referred to as “BUYER” in the contract)

‘SELLER’; (hereinafter referred to as “SELLER” in the contract)

When the BUYER makes a payment by clicking the payment link in the Email, he/she is deemed to have accepted this agreement.

By accepting this contract, the business accepts in advance that if the subject of the contract approves the order, it will be obliged to pay the additional fees specified such as order price and tax, and that it has been informed about it.

DEFINITIONS

In the application and interpretation of this agreement, the terms written below will refer to the written representations.

SERVICE: Subject of all kinds of consumer transactions other than providing goods made or promised to be made in return for a fee or benefit,

SELLER: A company that offers goods to the consumer within the scope of its commercial or professional activities or acts on behalf of or on behalf of the goods,

BUYER: A natural or legal person who acquires, uses or benefits from a good or service for commercial or non-professional purposes,

SITE: The website of the SELLER,

CUSTOMER: The natural or legal person requesting a good or service via the SELLER’s website, email or telephone,

PARTIES: SELLER and BUYER,

AGREEMENT: This contract concluded between the SELLER and the BUYER,

GOODS: Products sold by Prosky

SUBJECT

This Agreement regulates the rights and obligations of the parties regarding the sale and delivery of the product, the sale price of which is specified in the invoice sent with this file, which the BUYER has placed an order on the SELLER’s website electronically, via telephone, whatsapp or e-mail.

SELLER INFORMATION

Company Name: Prosky Aydınlatma San. Tic. Ltd. Sti.

Address: Orucreis Mah. Giyimkent 18. Sk. No: 84 Esenler Istanbul Turkey

Phone: +90 212 438 49 54 E-mail: info@proskypanels.com

BUYER INFORMATION

The information on the invoice sent to the buyer with this file is the buyer information.

CONTRACTUAL PRODUCT INFORMATION

The information on the invoice sent to the buyer with this file is the subject of the contract.

1.ORDER CANCELLATION AND RETURN

Since our products are custom made, you must submit your cancellation request within 5 hours. Otherwise, the product prepared and personalized for you cannot be used for another order and will be recycled. Production starts within 5 hours from the order time. A 100% refund will be made for cancellation requests submitted within 5 hours. A 50% refund is made for cancellation requests received between 5 hours and 24 hours. After 24 hours, the products are delivered to the cargo. 

Therefore, it is recommended that you submit your order cancellation requests within 24 hours at the latest. Unfortunately, product returns are not possible due to the fact that our products are custom made. Our company produces each product by personalizing it specifically for the customer and it is not possible to reuse it for another customer. The fact that product dimensions are standard on our web pages does not change this situation. Because these standard dimensions are produced together with the image selected from thousands of images or specially sent by the customer. Although the product size seems standard, the image of each product and the part of the image applied to the product is different.

Therefore, it is recommended that you submit your order cancellation requests within 24 hours at the latest. Unfortunately, product returns are not possible due to the fact that our products are custom made. Our company produces each product by personalizing it specifically for the customer and it is not possible to reuse it for another customer. The fact that product dimensions are standard on our web pages does not change this situation. Because these standard dimensions are produced with the image selected from thousands of images or specially sent by the customer. Although the product size seems standard, the image of each product and the part of the image applied to the product is different. For this reason, the customer is obliged to examine all the details of the product he orders and have it produced before purchasing it, and he purchases it knowing that it cannot be returned. However, in case of any possible manufacturing defect regarding the product, the manufacturer provides all the necessary support to correct it.

2.PROOF OF DELIVERY & REFUND

In some countries, especially in the US and Canada, cargo companies deliver without a signature. For this reason, the customer is responsible for tracking his/her cargo. In case the cargo package is left by the cargo at the customer’s door without any signature requirement, or if it is received by someone other than the customer in the household, the cargo is deemed to have been delivered to the customer. The customer cannot request a refund on the grounds that did not sign for the delivery to the cargo company. Signed or unsigned proof of delivery of the cargo company is accepted.  

Refund for customer provided image:

For images provided by the customer, print quality for images is not grounds for a refund. Since the print data is provided by the customer, the quality of the image is the customer’s responsibility.

3.POSSIBLE CARGO DAMAGE

The products are packed in cartboard crate by the seller in order to reach the buyer intact. Nevertheless, in the event of cargo damage, the seller reproduces the products and sends them to the buyer free of charge, so that the buyer does not suffer. The buyer, on the other hand, should check the cargo package while receiving it from the cargo officer. If there is damage, documents regarding mutual damage should be arranged with the cargo attendant. If the documents for the damage are not prepared, The seller reserves the right to not send free products.

4.PRODUCT FEATURES AND SHIPPING

The buyer learned the features of the product he ordered via e-mail, Whatsapp correspondence and the proskypanels.com website. Correspondence made on these platforms and product information published on proskypanels.com are considered as clauses of this agreement. Product delivery by UPS, TNT, GLS etc. It is made to the address specified by the buyer through well-known companies.

5.WARRANTY TERMS

After receiving the product, the customer must notify our company within 1 week if there is any malfunction due to a manufacturing defect.

The warranty period starts after the customer receives the product and the warranty period is 2 years.

In case of any malfunction that may occur during this period, the consumer is obliged to prove the malfunction with various videos and photographs. Our company does not charge a fee for the defective part. However, the shipping fee for this item belongs to the consumer. If the customer wishes, he can direct the global cargo to our company and get a new one instead of the defective part. Or he can pay the shipping fee to our company and request his shipment.

“In case of malfunctions caused by a production error, our company will send the defective part without any shipping charge.”

6.TAXES

In accordance with the free trade agreement between countries, products are delivered to our customers without customs duty. But; The destination country can sometimes add the VAT to be added to the product prices.
For this reason, when receiving your products, your state may request the VAT applied in your country through the courier. Unfortunately, there is nothing our company can do in this regard.

Note: Since the limits are high enough for the United States, no tax has yet been encountered.WORKING OF WARRANTY TERMSTic