This Agreement is deemed to have been accepted between the following parties under the terms and conditions set forth below.

RECEIVER’; (hereinafter referred to as “BUYER” in the contract)

‘SELLER’; (hereinafter referred to as “SELLER” in the contract)

When the BUYER makes a payment by clicking the payment link in the Email, he/she is deemed to have accepted this agreement.

By accepting this contract, the business accepts in advance that if the subject of the contract approves the order, it will be obliged to pay the additional fees specified such as order price and tax, and that it has been informed about it.


In the application and interpretation of this agreement, the terms written below will refer to the written representations.

SERVICE: Subject of all kinds of consumer transactions other than providing goods made or promised to be made in return for a fee or benefit,

SELLER: A company that offers goods to the consumer within the scope of its commercial or professional activities or acts on behalf of or on behalf of the goods,

BUYER: A natural or legal person who acquires, uses or benefits from a good or service for commercial or non-professional purposes,

SITE: The website of the SELLER,

CUSTOMER: The natural or legal person requesting a good or service via the SELLER’s website, email or telephone,


AGREEMENT: This contract concluded between the SELLER and the BUYER,

GOODS: Products sold by Prosky


This Agreement regulates the rights and obligations of the parties regarding the sale and delivery of the product, the sale price of which is specified in the invoice sent with this file, which the BUYER has placed an order on the SELLER’s website electronically, via telephone, whatsapp or e-mail.


Company Name: Prosky Aydınlatma San. Tic. Ltd. Sti.

Address: Orucreis Mah. Giyimkent 18. Sk. No: 84 Esenler Istanbul Turkey

Phone: +90 212 438 49 54 E-mail:


The information on the invoice sent to the buyer with this file is the buyer information.


The information on the invoice sent to the buyer with this file is the subject of the contract.


In some countries, especially in the US and Canada, cargo companies deliver without a signature. For this reason, the customer is responsible for tracking his/her cargo. In case the cargo package is left by the cargo at the customer’s door without any signature requirement, or if it is received by someone other than the customer in the household, the cargo is deemed to have been delivered to the customer. The customer cannot request a refund on the grounds that did not sign for the delivery to the cargo company. Signed or unsigned proof of delivery of the cargo company is accepted.  

Refund for customer provided image:

For images provided by the customer, print quality for images is not grounds for a refund. Since the print data is provided by the customer, the quality of the image is the customer’s responsibility.


The products are packed in cartboard crate by the seller in order to reach the buyer intact. Nevertheless, in the event of cargo damage, the seller reproduces the products and sends them to the buyer free of charge, so that the buyer does not suffer. The buyer, on the other hand, should check the cargo package while receiving it from the cargo officer. If there is damage, documents regarding mutual damage should be arranged with the cargo attendant. If the documents for the damage are not prepared, The seller reserves the right to not send free products.


The buyer learned the features of the product he ordered via e-mail, Whatsapp correspondence and the website. Correspondence made on these platforms and product information published on are considered as clauses of this agreement. Product delivery by UPS, TNT, GLS etc. It is made to the address specified by the buyer through well-known companies.


After receiving the product, the customer must notify our company within 1 week if there is any malfunction due to a manufacturing defect.

The warranty period starts after the customer receives the product and the warranty period is 2 years.

In case of any malfunction that may occur during this period, the consumer is obliged to prove the malfunction with various videos and photographs. Our company does not charge a fee for the defective part. However, the shipping fee for this item belongs to the consumer. If the customer wishes, he can direct the global cargo to our company and get a new one instead of the defective part. Or he can pay the shipping fee to our company and request his shipment.

“In case of malfunctions caused by a production error, our company will send the defective part without any shipping charge.”


Our products are produced with custom-made.

Unfortunately, for this reason, it is not possible to reuse the custom-made product. For this reason, personalized products cannot be returned. Some measurements are presented ready-made on the online store page for customers to easily access, but these ready-made measurements cannot be considered as standard products in any way, our customers send the photos on the product themselves or they can choose from thousands of photos in our photo gallery, our customers can choose from our photo gallery, It is a convenience. And in no way can it standardize the product. Therefore, when placing your order, we especially recommend that you carefully examine your measurements, photo selection, and technical specifications of the product you ordered. Additionally, you must place your order keeping your expectations in mind.

For personalized products, no reason can be given for return.


In accordance with the free trade agreement between countries, products are delivered to our customers without customs duty. But; The destination country can sometimes add the VAT to be added to the product prices.
For this reason, when receiving your products, your state may request the VAT applied in your country through the courier. Unfortunately, there is nothing our company can do in this regard.

Note: Since the limits are high enough for the United States, no tax has yet been encountered.WORKING OF WARRANTY TERMSTi