This Agreement is deemed to have been accepted between the following parties under the terms and conditions set forth below.

RECEIVER’; (hereinafter referred to as “BUYER” in the contract)

  1. ‘SELLER’; (hereinafter referred to as “SELLER” in the contract)

When the BUYER makes a payment by clicking the payment link in the Email, he/she is deemed to have accepted this agreement.

By accepting this contract, the business accepts in advance that if the subject of the contract approves the order, it will be obliged to pay the additional fees specified such as order price and tax, and that it has been informed about it.


In the application and interpretation of this agreement, the terms written below will refer to the written representations.

SERVICE: Subject of all kinds of consumer transactions other than providing goods made or promised to be made in return for a fee or benefit,

SELLER: A company that offers goods to the consumer within the scope of its commercial or professional activities or acts on behalf of or on behalf of the goods,

BUYER: A natural or legal person who acquires, uses or benefits from a good or service for commercial or non-professional purposes,

SITE: The website of the SELLER,

CUSTOMER: The natural or legal person requesting a good or service via the SELLER’s website, email or telephone,


AGREEMENT: This contract concluded between the SELLER and the BUYER,

GOODS: It refers to movable goods subject to shopping and software, audio, video and similar intangible goods prepared for use in electronic environment.


This Agreement regulates the rights and obligations of the parties regarding the sale and delivery of the product, the sale price of which is specified in the invoice sent with this file, which the BUYER has placed an order on the SELLER’s website electronically, via telephone, whatsapp or e-mail.


Company Name: Prosky Lighting San. Trade Ltd. Sti.

Address: Orucreis Mah. Giyimkent 18. Sk. No: 84 Esenler Istanbul Turkey

Phone: +90 212 438 49 54 E-mail:


The information on the invoice sent to the buyer with this file is the buyer information.


The information on the invoice sent to the buyer with this file is the subject of the contract.


Since our products are custom-made and it is not possible to sell the product with the same qualifications to another customer, there are no refunds. However, in case of any manufacturing defect or malfunction in the product, this damaged part will be replaced with a new one.


The products are packed in wooden crate by the seller in order to reach the buyer intact. Nevertheless, in the event of cargo damage, the seller reproduces the products and sends them to the buyer free of charge, so that the buyer does not suffer. The buyer, on the other hand, should check the cargo package while receiving it from the cargo officer. If there is damage, documents regarding mutual damage should be arranged with the cargo attendant. If the documents for the damage are not prepared, The seller reserves the right to not send free products.


The buyer learned the features of the product he ordered via e-mail, Whatsapp correspondence and the website. Correspondence made on these platforms and product information published on are considered as clauses of this agreement. Product delivery by UPS, TNT, GLS etc. It is made to the address specified by the buyer through well-known companies. If the product is received by another person at the same address on behalf of the buyer, the delivery of the product is deemed to have been made to the buyer and this is not a reason for refund. In addition, possible cargo damage is not a reason for refund and the steps in the cargo damage article are followed.


After receiving the product, the customer must notify our company within 1 week if there is any malfunction due to a manufacturing defect.

The warranty period starts after the customer receives the product and the warranty period is 2 years.

In case of any malfunction that may occur during this period, the consumer is obliged to prove the malfunction with various videos and photographs. Our company does not charge a fee for the defective part. However, the shipping fee for this item belongs to the consumer. If the customer wishes, he can direct the global cargo to our company and get a new one instead of the defective part. Or he can pay the shipping fee to our company and request his shipment.

“In case of malfunctions caused by a production error, our company will send the defective part without any shipping charge.”


In accordance with the free trade agreement between countries, products are delivered to our customers without customs duty. But; The destination country can sometimes add the VAT to be added to the product prices.
For this reason, when receiving your products, your state may request the VAT applied in your country through the courier. Unfortunately, there is nothing our company can do in this regard.

Note: Since the limits are high enough for the United States, no tax has yet been encountered.WORKING OF WARRANTY TERMS